Frequently Asked Questions
Everything you need to know about your luxury fashion experience at THE LIST.
How long does international shipping take?
Standard international shipping typically takes 3-7 business days depending on your location. All orders are shipped via our premium courier partners with full end-to-end tracking.
Are all items on THE LIST authentic?
Yes, authenticity is our highest priority. Every item listed on our platform undergoes a rigorous multi-point inspection by our team of expert brand authenticators before it is shipped to you.
What is your return policy?
We offer a 14-day return window from the date of delivery. Items must be returned in their original condition, unworn, with all designer tags and THE LIST security tags still attached.
Will I have to pay import duties and taxes?
Customs duties and taxes are calculated at checkout based on your shipping destination. We offer 'Delivered Duty Paid' (DDP) shipping to most countries so there are no surprise charges upon delivery.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and various 'Buy Now, Pay Later' options including Klarna and Afterpay.
How can I track my order status?
Once your order has been dispatched, you will receive an email notification containing a tracking number and a link to the courier's website to monitor your delivery in real-time.